What is Salesforce Einstein?
Salesforce Einstein is the #1 Trusted AI for CRM that delivers AI-powered predictions and generated content. Einstein provides conversational UI for AI in every app or workflow, delivered on an extensible and trusted suite of builders for customising prompts, skills and models on our metadata-driven Salesforce Platform. Built on the Einstein Trust Layer, Einstein enables you to benefit from AI without introducing risk, juggling different AI vendors or locking yourself into one model provider. CRM and Data Cloud data enrich and provide context to Einstein for more accurate and relevant outputs.
What are the benefits of Einstein?
Einstein generative AI helps businesses achieve increased productivity and reduced costs by reducing the time it takes to complete manual tasks and improving the personalisation and relevance of content. Einstein also helps companies to maintain trust with their customers by keeping their customers’ data safe.
How does Einstein work?
Einstein is natively embedded into the Salesforce Platform and leverages data from CRM and external applications to provide insights, predictions and generated content directly in the flow of work.
Source: https://www.salesforce.com/ap/artificial-intelligence/
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